Returns and Exchanges
We want you to be completely satisfied with your RAF Museum Shop purchase, which is why we offer a 30-day return policy for most items in their original condition. If your home decor or gift items arrive damaged or don't meet your expectations, our team is here to help facilitate a smooth return process.
Contact Support
Email our customer service department with your order number and the reason for your return to receive a Return Authorization.
Pack Securely
Place the items in their original packaging, ensuring all fragile home goods are well-protected to prevent damage during transit.
Label and Post
Affix the provided return address label to your package and send it via a tracked postal service for your peace of mind.
Receive Refund
Once our warehouse team inspects the returned goods, we will issue a full refund to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing